RMA Request

Customer satisfaction guaranteed

Family1st prides itself in providing the highest level of customer satisfaction.

If you purchased a product from AMAZON, eBay or directly from Family1st, and want to return the product under Family1st’s return policy or warranty, please do the following:

  • Complete this form to submit your RMA request.
  • For multiple product returns, separate RMA requests is required.

Once your RMA request is submitted:

  • You will receive an RMA tracking number, including instructions for the return of your product.
  • The product may be returned to Family1st only after you receive a notification and receipt of an RMA number. Products returned under an RMA will be at the Buyer’s risk and expense. Products returned without a valid RMA number will be sent back to the Buyer at Buyer’s risk and expense.

Customer information

  • Customer Name *
  • Address*
  • City *
  • State*
  • ZIP Code*
  • Country *
  • Phone *

Account information

  • Purchased from *
  • Order#
  • Date of Purchase

Equipment information

  • IMEI# *
  • Username *
  • Problem Description
  • Action *