RMA Request | Family1st

Returns

Request an RMA.

Start a return, repair, or replacement for your Family1st device.

Customer satisfaction guaranteed

Family1st prides itself in providing the highest level of customer satisfaction.

If you purchased a product from Amazon, eBay, or directly from Family1st and want to return it under Family1st’s return policy or warranty, please complete the form below:

Complete this form to submit your RMA request.
For multiple product returns, a separate RMA request is required.

Customer information

Customer Name *

Phone *

Address *

City *

State *

ZIP Code *

Country *

Account information

Purchased from *

Order #

Date of Purchase

Agent's Name

Equipment information

IMEI # *

Username *

Problem Description

Action *

Once your RMA request is submitted

You will receive an RMA tracking number, including instructions for the return of your product.
The product may be returned to Family1st only after you receive a notification and receipt of an RMA number. Products returned under an RMA will be at the Buyer’s risk and expense. Products returned without a valid RMA number will be sent back to the Buyer at Buyer’s risk and expense.