GPS Tracker Frequently Asked Questions (FAQs)
Please visit https://family1st.io/products/ to buy our products. You will receive an email from us when you purchase our device, with your login information.
You will receive your order within 5 business days.
To change your plan, please contact us at firstname.lastname@example.org
Within 30 days of purchase, you can get a full refund on your purchase. This does not include refunds on products damaged by water or handling. To request a refund, email us at email@example.com.
Portable Tracker – No installation required. Simply place it in an optimal position where it can get clear access to the satellite (e.g. under the passenger seat or dashboard). Kindly note metal and thick material can interfere with GPS signals – the device will have trouble reading in the glove compartment or center console.
OBD Tracker – Plug it into the OBD port of the vehicle.
Hardwired Tracker – Install this device by following the instructions provided in the manual.
When attached beneath a vehicle, here are the requirements:
- The magnets should be on a flat part of the frame towards the edge of the vehicle (about 6 inches from the edge).
- When you get low to the ground, you should be able to see the device. If you can’t see the device at all, most likely there will be interrupted service.
- The lights on the face of the device should face the street (face away from the magnets of the case).
- The device should not be hidden up in any metal enclosures, including bumpers and wheel wells.
Note : Please know your device will not work well or at all indoors or any covered building (e.g. parking garages). As indicated in the requirements above, GPS devices are meant to have clear access to the sky / satellites.
Using the device cannot affect the vehicle warranty in any way.
Using the device can help with the insurance as we can monitor hard braking patterns and keep an eye on the Driver’s Score Reports.
Please visit this link to activate your device: http://family1st.io/gpsactivation/
Battery life expectancy is dependent upon how often the device is updating. With 60 second motion updates (Basic Plan) and an average drive time of one hour per day, the battery life can last up to 14 days.
We have an outgoing call service, Monday – Friday, 9AM-5PM PT. You can call us at +1 (855) 462-7819 to leave a message, and we’ll have an agent call you back.
For immediate assistance, please know we have 24/7 email support. Email us at firstname.lastname@example.org.
Our Tech Support Specialists are available 24*7.For phone support please request a phone call via a ticket during normal business hours (9:00 AM- 5:00 PM PST).
If it is a NEW portable device, please power cycle it by turning it off and then turn it on and take it for a 10-minute drive.
For a new OBD please unplug the device and plug it all the way through and start the ignition
For Hardwired, please check if the Red wire is connected to power, white to ignition and black to ground.
If it is an existing device please email us at email@example.com with details of
the issue with your device.
For the Basic plan, the device updates once every minute. We have plans that will increase the update intervals. Please email us today for more options.
Once you purchase a device from us, you will receive all the information you require via email on how to get started.
In the tracking platform please go to Report Generation/ Travel Log Report to view your logs for a date range you have chosen.