Family 1st Legal Policies
Warranty and Return Policy
Family1st portable products are covered by our 30-day no questions asked, return and full refund warranty. If we determine a product is defective over the 30 days, we will provide you a replacement free of charge.
Warranty Return Policy – RMA
If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns which have a RMA number issue. The RMA request form can be found https://family1st.io/rma-request/.
Please ensure that the Family1st issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Return the product, with accessories and box. Use bubble wrap and not loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage the product.
Please ensure that the Family1st issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Return the product, with accessories and box. Use bubble wrap and not loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage the product.
Shipping Terms
Family1st will ship the replacement or refurbished item to the customer’s address in the United States at no cost. Charges will be applicable for replacements outside the USA.
30 Day Return Policy
The customer can return the Family1st product within and up to 30 days from the date of delivery, for a refund of the product purchase price and customer paid subscription (excluding shipping charges).
Customers must obtain a Return Merchant Authorization (RMA) number, which must be clearly marked on the outside of the return package; all returns must be in the original packaging and include all items.
