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Browse through a compilation of frequently asked questions that are commonly addressed. If you have a question, there's a good chance you'll find the answer here.
OBD (Plug-in) GPS trackers are typically compatible with most vehicles manufactured after 1996, as they are equipped with the standardized OBD-II port. However, it's recommended to check the compatibility with specific vehicle models and brands.
After placing your order, you can expect to receive it within a span of 5 business days.
The warranty for OBD devices lasts for one year.
Using an OBD (Plug-in) GPS tracker, you can track the real-time location of your vehicle, monitor its speed, mileage, engine diagnostics, fuel consumption, and other vehicle-specific information depending on the features of the tracker.
Yes, we provide our customers with the convenience of choosing between our Monthly, Quarterly and Annual plans. To activate your device, simply visit Activate Now and select the plan that best fits your needs.
Yes, the OBD (Plug-in) GPS comes with an inbuilt AT&T SIM.
All devices have a 30 day return full refund policy. Our OBD devices have a 1 year warranty for replacement.
Yes, our OBD (Plug-in) GPS trackers are compatible with mobile devices and smartphones. You can download our mobile app "Family1st Pro" which is available for iOS and Android platforms, allowing you to track and manage your vehicle on the go.
Installing an OBD (Plug-in) GPS tracker is typically straightforward. Locate the OBD port in your vehicle (usually under the dashboard), plug in the tracker, and ensure it is securely connected. No additional wiring or professional installation is usually required.
OBD (Plug-in) GPS trackers are usually powered by the vehicle's battery, so they do not have their own independent battery. As long as the vehicle is operational and the OBD port has power, the tracker will remain active.
Amber represents a cellular network, indicated by a blinking pattern occurring every second. Once connected, it blinks at intervals of 3-4 seconds. Green symbolizes GPS connectivity, with a blinking frequency of once or twice per second. When successfully connected, it blinks once every 3-4 seconds.
When stationary, the OBD device undergoes updates every two hours.
Yes, OBD (Plug-in) GPS trackers often offer real-time alert and notification features. You can set up customized alerts for events such as speeding, geo-fencing (leaving a designated area), function and ignition.
The OBD (Plug-in) GPS tracker can be removed from the OBD port with relative ease. It is designed to be securely installed or tampered with.
Unfortunately, OBD (Plug-in) GPS trackers do not support Tow alerts.
If Fuel data reports are not visible, it indicates that the vehicle lacks support for them.
Unfortunately, a single OBD (Plug-in) GPS tracker is typically assigned to track a specific vehicle. If you have multiple vehicles that you want to track, you would need a separate tracker for each vehicle.
Yes, our OBD (Plug-in) GPS trackers have the capability to provide historical location data for a year. You can access the stored data within a specific time frame to review the vehicle's past movements and routes.
Yes, the OBD (Plug-in) GPS tracker provides the ability to monitor the vehicle's speed and mileage. This information is usually accessible through the Family1st Pro mobile app or online platform.
For a new OBD please unplug the device and plug it all the way through and start the ignition. If you have a device that already exists, please send us an email at support.gps@family1st.io providing us with information about the problem you are experiencing with your device.
If the vehicle's OBD port is damaged or non-functional, the OBD (Plug-in) GPS tracker may not work properly or may not work at all. In such cases, we recommend you to check with your mechanic or try using the OBD (Plug-in) GPS tracker in another vehicle.
Our support team is available round the clock via email at support.gps@family1st.io, and on the phone from Monday to Friday, between 9:00 am and 5:00 pm PT. You can expect to receive assistance from one of our agents within 15 minutes.
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