Family 1st Legal Policies
Warranty and Return Policy
Family1st portable products are covered by our 30-day no questions asked, return and full refund warranty. If we determine a product is defective over the 30 days, we will provide you a replacement free of charge.
For other products, there is a 30 day no questions asked return and full refund warranty. Also, on these products there is a 1 year replacement policy.
Warranty Return Policy – RMA
If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns which have a RMA number issue. The RMA request form can be found https://family1st.io/refund-RMAform.
Please ensure that the Family1st issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Return the product, with accessories and box. Use bubble wrap and not loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage the product.
Family1st will ship the replacement or repaired warranty product at no cost to the customer at an address in the United States. Charges applicable for replacements outside USA.
30 Day Return Policy
The customer can return the Family1st product within and up to 30 days from the date of delivery, for a refund of the product purchase price and customer paid subscription (excluding shipping charges).
Customers must obtain a Return Merchant Authorization (RMA) number, which must be clearly marked on the outside of the return package; all returns must be in the original packaging and include all items.