Platform Settings

Change Time Zone

To choose the correct time zone for your location, follow the steps outlined below:

• Click on the hamburger menu.
• Select "Change Time Zone" from the options.
• Choose the appropriate time zone based on your location.
• Click on "Update Settings" to save the changes.

Change Alert Settings

To enable the alerts for your device:

• For each enabled option, an email will be sent to the listed email address (located under Account Information > Contacts).
• To disable alerts, select the "Change Alert Settings" option again.
• Uncheck the checkbox for the alert option that you want to disable.
• Check the checkboxes for the alert options that you want to enable.

Please note: Portable devices can send out alerts for Geofence, Low Battery, and the Function key.

The OBD devices can send out alerts for Geofence, Speed, Function key, Ignition On/Off. However, you will not receive Tow alerts.

Contact Family1st support at support.gps@family1st.io or 855-462-7819 (M-F: 9 AM-5PM PDT) for assistance.